Paccaya Resources is a specialist advisory firm working with airports to optimize their in-terminal commercial environment, enhance the individual commercial businesses, and develop/improve and implement a long-term strategic direction.
Our Expertise
Paccaya’s team has over a century of work experience in airports, mainly in the areas of commercial audit & analysis, human resource management, retail operations, merchandising, supply chain, food & beverage, business strategic improvement, concession planning, and car parking.
Low-cost Assessment
Enhancing aeronautical and non-aeronautical revenues will be key for airport survival and development, as will be the establishment of leaner, more cost efficient and more stable operations for the future. Paccaya offers a streamlined low-cost assessment of commercial businesses for airports to focus upon as they ramp-up in passenger numbers. Contact us for more information.
ACP360 (Airport Commercial Pulse)
Standardised assessment of the duty-free concessionaire according to a pre-determined set of criteria which reflects best practises in retailing standards, communication, value proposition, brand assortment, customer acquisition, etc. For the airport we assess the in-terminal commercial businesses and provide an overview of improvements to be made. See case study.
Full Commercial Audit
Paccaya will provide a full commercial audit of the airport’s commercial environment, quick-win improvement recommendations, and a long-term strategic guide and plan to grow the business and improve top and bottom line revenues. See case study.
Other bespoke areas of expertise
Other areas of expertise include: airport benchmarking, brand line-up strategy, airport commercial communication, airport curation of art, overall commercial area business plan development.
Our Expertise
Paccaya’s team has over a century of work experience in airports, mainly in the areas of commercial audit & analysis, human resource management, retail operations, merchandising, supply chain, food & beverage, business strategic improvement, concession planning, and car parking.
Low-cost Assessment
Enhancing aeronautical and non-aeronautical revenues will be key for airport survival and development, as will be the establishment of leaner, more cost efficient and more stable operations for the future. Paccaya offers a streamlined low-cost assessment of commercial businesses for airports to focus upon as they ramp-up in passenger numbers. Contact us for more information.
ACP360 (Airport Commercial Pulse)
Standardised assessment of the duty-free concessionaire according to a pre-determined set of criteria which reflects best practises in retailing standards, communication, value proposition, brand assortment, customer acquisition, etc. For the airport we assess the in-terminal commercial businesses and provide an overview of improvements to be made. See case study.
Full Commercial Audit
Paccaya will provide a full commercial audit of the airport’s commercial environment, quick-win improvement recommendations, and a long-term strategic guide and plan to grow the business and improve top and bottom line revenues. See case study.
Other bespoke areas of expertise
Other areas of expertise include: airport benchmarking, brand line-up strategy, airport commercial communication, airport curation of art, overall commercial area business plan development.
Business Case
- Airport with strong growth led by increasing traffic, especially from China
- Performance at a sales level seems good increasing month after month
Challenge
- Poor understanding of space apportionment
- Inefficient transaction processes
- Lack of clarity around category organization (assortment)
- No promotional strategy
- Weak merchandising
Impact
- Decreasing SPP
- Missed opportunity of around 30% of total sales
- Increased risk due to share of daigu
- Poor customer experience
Target
- Elevate merchant function
- Improve assortment & apportionment
- Improve promotion strategy
- Improve transaction process
Outcomes
- Improved SPP
- Improved top and bottom line
- Improved customer experience
Business Case
- Airport with strong growth led by increasing traffic, especially from China
- Performance at a sales level seems good increasing month after month
Challenge
- Poor understanding of space apportionment
- Inefficient transaction processes
- Lack of clarity around category organization (assortment)
- No promotional strategy
- Weak merchandising
Impact
- Decreasing SPP
- Missed opportunity of around 30% of total sales
- Increased risk due to share of daigu
- Poor customer experience
Target
- Elevate merchant function
- Improve assortment & apportionment
- Improve promotion strategy
- Improve transaction process
Outcomes
- Improved SPP
- Improved top and bottom line
- Improved customer experience
The team is also available to work with the airport’s commercial and/or duty-free team to implement the recommendations should this be needed.
Clients
Paccaya’s clients are international airports from around the world, from large to small, which are determined to improve the value generated from their commercial space (Duty Free, F&B, other retail, etc.)
Clients
Paccaya’s clients are international airports from around the world, from large to small, which are determined to improve the value generated from their commercial space (Duty Free, F&B, other retail, etc.)
Locations
Paccaya Resources is based in Hong Kong and its team operates globally, particularly in Asia and the Middle East.
Locations
Paccaya Resources is based in Hong Kong and its team operates globally, particularly in Asia and the Middle East.
Our Team
Members of the Paccaya team together have over a century of hands-on experience in retail operations, duty free, supply chain and merchant management, human resources, F&B, Car Parking, and financial services. A very mobile team of C-suite level executives seconded by an experienced support team, members are based in Asia, Europe, and North America and work on projects globally.
Andrew Ford
CEO
The team is led by Andrew Ford, who’s 30+ year career has mainly been in the travel retail industry with many years spent with luxury brands, as CEO of the duty-free industry’s global Tax Free World Association (TFWA), and as Vice President, Global Business Development with DFS Group in Hong Kong.
The team has a deep understanding of airport commercial businesses and their importance in generating value. All team members have extensive work experience in many of the world’s major airports developing businesses for luxury brands, retail and food & beverage operations, car parking and other airport businesses.
Our Team
Members of the Paccaya team together have over a century of hands-on experience in retail operations, duty free, supply chain and merchant management, human resources, F&B, Car Parking, and financial services. A very mobile team of C-suite level executives seconded by an experienced support team, members are based in Asia, Europe, and North America and work on projects globally.
Andrew Ford
CEO
The team is led by Andrew Ford, who’s 30+ year career has mainly been in the travel retail industry with many years spent with luxury brands, as CEO of the duty-free industry’s global Tax Free World Association (TFWA), and as Vice President, Global Business Development with DFS Group in Hong Kong.
The team has a deep understanding of airport commercial businesses and their importance in generating value. All team members have extensive work experience in many of the world’s major airports developing businesses for luxury brands, retail and food & beverage operations, car parking and other airport businesses.
WHAT IS AN ACP360?
The Airport Commercial Pulse assessment is a 3rd party independent review of your airport’s commercial activities undertaken by seasoned experts. Focused primarily on the duty free concessions, recommendations are tangible ways to improve the business in the airport.
WHY CONDUCT AN ACP360?
IN EVERY BUSINESS, THERE IS A PLAN, AND THEN THERE IS WHAT ACTUALLY HAPPENS.
Are your commercial operations delivering what is needed to maximize your economic performance, to develop the right image, and to be an outstanding contributor to your local community?
INDEPENDENT SNAPSHOT
Fastest way to get an impartial and independent snapshot of your existing commercial activities.
IMPROVEMENT AREAS
Know what to work on. Get clarification on the key areas for improvement to close the gap between where you are and where you should be.
LEVERAGE + ACCOUNTABILITY
Get expertise knowledge on the performance of your commercial activities. Use the language of the operators to deepen your relationships, to make them accountable and to deliver more.
BEST PRACTICES
Take back control of your operations through enhanced transparency with the operators and new best practices incorporated in your long-term strategy.
INDEPENDENT SNAPSHOT
Fastest way to get an impartial and independent snapshot of your existing commercial activities.
IMPROVEMENT AREAS
Know what to work on. Get clarification on the key areas for improvement to close the gap between where you are and where you should be.
LEVERAGE + ACCOUNTABILITY
Get expertise knowledge on the performance of your commercial activities. Use the language of the operators to deepen your relationships, to make them accountable and to deliver more.
BEST PRACTICES
Take back control of your operations through enhanced transparency with the operators and new best practices incorporated in your long-term strategy.
WHAT DOES AN ACP360 COVER?
A comprehensive review of all your commercials activities with a deeper emphasis on the key economic contributors – retail and F&B in the international airside area.
WHICH AREAS ARE REVIEWED?
Get a snapshot and highlights of 20 key focus areas at the airport and the operators levels.
WHAT DOES AN ACP360 COVER?
A comprehensive review of all your commercials activities with a deeper emphasis on the key economic contributors – retail and F&B in the international airside area.
WHICH AREAS ARE REVIEWED?
Get a snapshot and highlights of 20 key focus areas at the airport and the operators levels.
THE ACP360 REPORT
The report includes the expert assessment of all activities in the scope, recommendations to review with the concessionaire, and areas in the airport to better promote these concessions. Paccaya can further assist with commercial consultancy, negotiations with concessionaires, coaching of the airport commercial team, and other areas.
Copyright1 2023 – Paccaya. All rights reserved
Copyright 2023 – Paccaya. All rights reserved